The role of the Business Administrator involves developing, implementing, maintaining and improving administrative services, either by working independently or as part of a team.
As a Business Administrator, you will engage with and support different parts of an organisation, and interact with internal or external customers. There is a clear focus on adding value by contributing to the efficiency of an organisation through support of functional areas, working across teams and resolving issues as requested.
You are expected to deliver your responsibilities efficiently and with integrity whilst showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. You are also expected to show initiative, managing priorities and your own time, problem-solving skills, decision making and the potential for people management responsibilities through mentoring or coaching others.
You will develop key skills and behaviours to support your own progression towards management responsibilities.
Off the Job Training
A key requirement of an Apprenticeship is Off-the-job training. This must make up an average of six hours per week of your working hours, over the total duration of your planned training period. Off-the-job training must be directly relevant to the apprenticeship standard and must take place within your normal working hours.
The new learning must be documented and reflected on through the Learner Journal on your e-portfolio.
You will need to be in a relevant role and show a willingness to undertake the knowledge, skills and behaviours required. You will also need to have Level Two Maths and English (GCSE at Grade Four/C or above or equivalent) or be prepared to attend a block study period for Maths and English if this is required.
You may be required to attend an interview and undertake relevant skills assessments. Once you have been accepted onto the programme you will be required to attend a Lincoln College Induction.
You will also require access to a tablet/computer to access your e-portfolio.
Assessment
Assessment is done through a combination of practical tasks, written assignments, oral discussions and online tests throughout the programme.
- One-to-one support from a dedicated, professional assessor/instructor allocated to you for the duration of the programme.
- Work based assignments and projects to be completed in an e-portfolio.
- Case studies and in College course days as and when required for each learner
- Job shadowing and mentoring, cross training in other departments.
- Employer led in-house training.
- Independent learning and research as directed by the assessor, relevant to the area of study.
- Review of progress every four to ten weeks with you, your manager and Assessor, evaluating and contributing to what has been learnt and what the next steps to take are.
End Point Assessment
There will be an End Point Assessment (EPA) as the final stage of an Apprenticeship. You must demonstrate your learning to an independent end point assessor and the overall grade available is distinction, pass or fail.
Knowledge test
You will undertake a multi-choice test to last a maximum of 60 minutes and include 50 equally weighted multi-choice questions with four possible answers each. The assessment should typically be passed before you progress to the interview and presentation. The test is to be completed online and requires invigilating.
Portfolio-based interview
30-45 minutes interview and scored out of 100 by the Independent Endpoint Assessment Organisation (EPAO)
At least one piece of evidence for each of the minimum KSBs outlined in the assessment methods should be provided. The interview assesses portfolio understanding, self-reflection of performance, knowledge demonstration and skills and behaviours.
Project presentation
You must deliver a presentation to the EPAO on a project you have completed or a process you have improved. The presentation lasts 10-15 minutes, with a further 10-15 minutes for a Q&A session. The presentation is to be produced using Microsoft Office PowerPoint or Prezi, demonstrating a minimum level of IT skills. Distinction grades are only awarded for significant projects in this Standard.
Progression
An ideal stepping stone into further career opportunities, such as Management or Senior Support.
Lincoln College have facilities at Lincoln and Newark to deliver training to apprentices. High quality of teaching by qualified and experienced industry experts; an excellent balance of theory and practical sessions. Training can be delivered on a 1:1 basis in the workplace, day release or bespoke training programmes to meet your requirements. Our employers are actively involved in the training with assessments carried out in the workplace. Through partnership collaboration your apprentice’s progression and development will be supported and reviewed regularly through face to face and remote contact through the use of an e-portfolio.
The organisation
To understand organisational purpose, activities, aims, values, vision for the future, resources and the way the political/economic environment affects the organisation.
Value of their skills
To understand the organisational structure and understand how their work benefits the organisation.
Understand how they fit within their team and how their skills can help them progress their career.
Stakeholders
Practical knowledge of managing stakeholders and their differing relationships to an organisation.
Ability to liaise with internal/external customers, suppliers or stakeholders.
Ability to engage and build relationships with suppliers and partner organisations.
Relevant regulations
To understand laws and regulations that apply to their role including data protection, health & safety and compliance.
To support the organisation in applying the regulations.
Policies
To understand the organisation's internal policies and key business policies relating to the sector.
Business fundamentals
To understand the applicability of business principles.
Processes:
To understand the organisation's processes.
Ability to review processes and make suggestions for improvement.
Applying a solution-based approach to improve business processes.
Understand how to administer billing, and process invoices and purchase orders.
IT
Skilled in the use of multiple IT packages and systems relevant to the organisation.
Ability to write letters and emails, create proposals, perform financial processes, record and analyse data and update and review databases.
Record and document production
Produce accurate records and documents to include emails, letters, files, payments, reports, proposals and draft correspondence.
Ability to review the work of others.
Make recommendations for improvement.
Maintain records and files and handle confidential information in compliance with GDPR.
Decision making
Display proactivity and good judgement.
Make effective decisions and deal with challenges in a mature way.
Seek advice when appropriate.
Interpersonal skills
Build and maintain positive working relationships.
Ability to influence and challenge appropriately.
Act as a role model to peers and team members, developing coaching skills as they gain area knowledge.
Communications
Good communication skills, whether oral, verbal, written, or on digital platform and to use appropriate channel to communicate effectively.
Have the agility and confidence in communications, carrying authority appropriately.
To understand and apply social media solutions.
Answer questions from inside and outside of the organisation.
Quality
Complete tasks to a high standard.
Demonstrate the necessary level of expertise required to complete tasks and improve their work.
Ability to review processes and suggest improvements.
Share administrative best-practice across the organisation.
Applies problem solving-skills to resolve complaints.
Planning and organisation
Take responsibility for initiating and completing tasks.
Manage priorities and time to meet deadlines.
Manage the expectations of colleagues and set a positive example for others.
Ability to make suggestions for improvement to working practice.
Ability to show understanding of implications (e.g. impact on clients or suppliers).
Manage resources.
Organise meetings and events.
Minute meetings.
Take responsibility for logistics.
Project planning
Ability to use project management principles and tools to scope plan, monitor and report.
To plan required resources to successfully deliver products.
To undertake and lead projects.
Professionalism
Behave in a professional way.
Adhere to the organisations code of conduct for professional use of social media.
Act as a role model, contributing to team productivity.
Personal qualities
To show exemplary qualities that are valued (e.g. integrity, reliability and self- motivation).
Motivate others where possible.
Managing performance
Take responsibility for their own work and development.
Use initiative and show resilience.
Ability to ask questions and inform line manager of completed tasks.
Perform self-assessments of their own work and comply with organisations procedures.
Adaptability
Ability to accept and deal with changing priorities related to their own work and the organisation.
Responsibility
To take responsibility for team performance and quality of projects delivered.
Take an interest in seeing that projects are completed and customer requests are handled.
Uses initiative to develop own and other skills and behaviour.
Employers have designed the Apprenticeship Standards to meet the needs of the sector and industry. Ensuring they include:
Relevant Knowledge, skills and behaviours ensure that the Standard is relevant to the occupation.
Widening participation Apprenticeship standards provide opportunities to employees that may not previously have been available.
Development tools A cost effective way to train your employees to undertake specific roles in your business.
Return on Investment On average, an apprentice who has completed their course will increase business productivity by £214 per week (CEBR, 2015).
As an Apprentice, you will pay no course fees. However, your employer may have to pay towards your training as well as provide you with a wage. All Apprentices are entitled to the national minimum apprentice wage within their first year of training from their employer, although they can, and often do, pay more. In the second and subsequent years of an Apprenticeship programme, if you are aged 19 or over, the national minimum wage for your age would apply [https://www.gov.uk/national-minimum-wage-rates]
If you are an employer and want to find out more information regarding employer contributions and any further costs related to the Apprenticeship programme, please contact our dedicated Apprenticeship team at [email protected]
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